F.A.Q

Frequently Asked Questions.

HOW CAN WE HELP YOU?

POPULAR HELP TOPICS

General Question

What is a VPS?

A VPS stands for Virtual Private Server. As the name implies, it is your own private server which is hosted in the cloud/on the Internet. Like any server it is always online 24/7. Think of your VPS as a personal computer that you rent monthly. You then access your computer through the internet and install your MT4 terminals, so they run 24hrs per day.

Why do I need a Trading Forex VPS?

Any Trading EA requires the trading terminal to be running 24/7. If the trading platform is offline or shutdown the EA ceases to function.
With our VPS you can install any trading platform with your EA and it let it run 24/7. You can access your VPS using the Remote Desktop Connection at any time and you will see that your platforms are still running as you left it.

WHAT PAYMENT GATEWAYS ARE AVAILABLE AND HOW IS IT BILLED?

We support PayPal, Stripe, Skrill, Neteller, Transferwise, and Bitpay. All charges are monthly and will be automatically paid from your PayPal account (if you used the subscribe option). TradingFXVPS services can be cancelled at any time and invoices are available through the web interface.

Why are we only using Windows 2012 instead of 2008?

2012 R2 Standard is newer and will get better performance out of the MT4 application.
If there are any glitches that need fixing, the 2012 version has mainstream technical support which the 2008 version no longer has.
Client will be provisioned with Windows 2012 during purchase however you can email [email protected] to switch to Windows 2008 for a $5 one-time fee upon availability.
For more information about 2008 vs 2012, visit our blog.

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Account & Billing

How to pay using Credit/Debit card?

We accept Stripe payment which accepts all types of credit/debit card such as AMEX, VISA and MASTERCARD.

Do you accept any other payment gateway?

We accept private payment through Neteller, Skrill and Bank Transfer. For Neteller and Skrill, please send your payment directly to [email protected] and input your invoice number in the comments, then notify us at [email protected] once you have made payment. We will verify your payment manually.

How to extend my Trading VPS subscription?

Before 14 days the end date of your paid term an invoice will be sent automatically to your email.
You will have 14 days to pay the bill. Also, a reminder will be sent 7 days before the invoice due date.

What happen if I did not pay in time?

On the invoice due date, you will receive a notification email about missed payment.
Then you will have 48 hours to arrange for a payment, otherwise your server will be switched off and terminated permanently in 48 hours.
If your VPS status is “Terminated”, this means that this VPS is permanently terminated and cannot be reactivated. In this case you will have to create a new order.
Please contact us if you need a time extension to avoid termination.

How to reset password if I’ve forgotten my password?

Please email to [email protected] for a password reset.

Compatibility & Setup

CAN TRADING VPS WORK WITH ALL BROKERS?

TradingFX VPS does support all brokers.

Is there any setup or configuration required?

Our trading VPS systems are delivered ready-to-go. You will be emailed all the information you need to access your VPS immediately. All you will need to do is log in to your VPS and setup your MT4 account or download and install any other software you would like to use.

Can Trading VPS work on all platforms, Expert Advisor(EA) & indicators?

TradingFX VPS are compatible with all trading platforms. For example, MetaTrader, cTrader & NinjaTrader etc. TradingFXVPS allows usage of any software, EA, and indicators you require for your trading.

Maintenance

When will TradingFXVPS schedule maintenance?

Maintenance work only operates on the weekends to avoid trading market activity which are specifically made for traders.

Why TradingFXVPS does maintenance on VPS?

Carrying out scheduled maintenance work is necessary and is done on a regular basis every 1-4 months. This will help your VPS to run more stable and efficiently, so any claims related to the server downtime will not be considered.

WILL ANY DATA, SOFTWARE OR FILES GO MISSING DURING THE MAINTENANCE?

Your data will not be lost because we use a RAID array.

WHY CAN I NOT ACCESS MY VPS ON THE WEEKEND SOMETIMES?

Our VPS are scheduled for maintenance and during maintenance VPS will not be available for usage. We will always send an email to inform clients in advance before any maintenance. Please ensure our email does not fall into your junk/spam folder.

Can I opt out from server maintenance?

Unfortunately, not as we strictly always encourage our server to be updated for security purposes.
Avoiding server maintenance will not only put our server at risk, but also your private data on your VPS.